This is not the modem SBC supplied when I signed up, years ago. When i upgraded to the faster "DSL Pro" package, the SBC modem (a SpeedStream 5360 from Efficient Networks) couldn't take the higher speed of ADSL 2/2+, so I bought the Zoom from CompUSA rather than pay SBC's inflated price.Almost immediately, ATS said my modem was at fault, and I'd have to buy one of their (overpriced) modems if I wanted support. At the end of the call, I thanked ATS, and assured him it wasn't the modem. Being more perturbed than usual (!), I said something like "well, I guess i'll just have to wait until the DSL link magically reappears" and he said "yes, that's correct".
After hanging up, I muttered (to No One In Particular), "Thanks for Nothing."
I give them a solid F for the day.
The link came back online a few hours later, no thanks to ATS. Now, I notice that my contract expires in the next few days, and they're running a $17.99 promo for new subscribers only. I'd give Verizon a call, but they're one of the trio of phone companies that handed over my phone records to the NSA, so I'm not in the mood to give them my business, either. I wonder who else would like my DSL business?