You'd think that when they miss an appointment, they'd try to Make Things Right by putting you to the top of the queue, but Sears seems to think the best remedy is to make you go to the back of the line and start over.
Let me repeat:
Sears Service Sucks
Sears Service Sucks
Sears Service Sucks
I turned my refrigerator off on Sunday night since it was obvious that no cooling was taking place. There was some food loss in the freezer side, since the Beer Fridge couldn't hold everything. Oh well, it could've been worse. Now, the inside smells like .. uh .. an old, unused refrigerator. Not very pleasant.Now, I'm looking for another appliance repair service. One that can get here sooner than Saturday.
1:45pm update: I noticed Mark-Bob online so I asked him (via IM) if he knew of a good appliance repair place. He recommended Appliance Rescue Service, so I called them. They said they can have someone here TODAY between 4-6pm, so I agreed. They called back a few minutes later (obviously eager to impress me) and said their guy can come by NOW. Uh, well .. okay (as I'm jumping up and down with glee).
2 comments:
If you think sears service is bad in the U.S you should try it in Canada. We had a parts store in our city, they took that away and I guess tried to centralize. Now the nearest parts store is a 2.5 hour drive away,but get this we cannot get a phone number for the closest parts depot. We call a 1-800 number and then play the for lawn equipment press "1" ...etc for 5 minutes and when you get through you hear all the service representatives are busy and get put on hold for lord knows how long, only to later find the person who answers the phone if they can speak english is of very little help. I don't know why we cannot order parts on the internet like you can in the U.S. I for one will never enter a Sears store again. It is almost impossible to get parts or service. I say this after buying approximately $20,000 in products off them in my life.
My refrigerator motor has stopped. The soonest Sears non-service will come to repair it is in 11 days.
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