I suppose they think they're doing me a favor, but .. all AT&T provides in the email notice is the total amount billed:
A new bill for your telephone number ending in xxxx is now available to view online. You can print a copy of your paper bill by selecting the link "View/Print copies of your paper bills" on the Account Manager Home Page.The email makes it sound simple enough, but it's not, since some Rocket Scientist decided the best way to annoy the customer is to shove so many choices onto the website so that most people would simply throw up their hands in disgust. They achieved their design goal, for sure.
To view your bill, log in to AT&T Account Manager and select the > View My Bill link, found under the Current Bill Summary section.
This "simplification" (email with the total charge only) has opened AT&T up to additional fraud, far as I'm concerned - it's now much harder to spot fraudulent charges.
So, I logged onto AT&T's site to find out that a sleazebag company called TRIVOICE INTERNATIONAL added a $14.95 monthly charge for voicemail service to my phone bill. No, I didn't authorize it - I've used an answering machine for a long time. The referenced number is one of the two I "threw away" while simplifying my home phone situation; it also couldn't be used to dial out -- it was merely a "special ring" number that sits atop your regular line, but double-rings to let you know that it's a business call (or whatever).
Billed on Behalf of TRIVOICE INTERNATIONAL, LTD. #
Questions? Call: 1 866 473-1999
Itemized Charges and Credits
No. Date Description
4-01 5-28 TRIVOICE INT'L, LTD-VMAIL MONTHLY FEE 14.95
Naturally, the Trivoice number says they're closed until Monday. Ditto for AT&T Customer Service. At least AT&T's website has info on cramming, so this must be very common. I tried sending them an email but had to do it several times (their website returned me to a very pretty, yet completely WHITE screen on multiple occasions), and have zero hope they'll read it before Monday - if ever.
I searched the web for info on these crammers and quickly found something on ripoffreport.com describing the procedure I'll have to follow if they're uncooperative.