Tuesday, November 22

Microsoft Online Crash Analysis

Here's a splendid message I see on my Sony PC about twice a month; it causes the PC to crash without warning. Since it's on a system I use primarily for reading webmail while gazing out the window, it hasn't been a high priority to fix, but it's insightful to read Microsoft's boilerplate response:

Stop error caused by a device driver


You are receiving this message because a device driver installed on your computer caused a stop error message. This error message required a restart of your computer. After the restart your computer should continue to operate normally, however the error may re-occur until the problem is corrected.


A stop error occurs when your computer encounters an error from which it cannot recover. This is usually caused by a device driver which encounters an unhandled exception or performs an illegal operation. When the operating system detects this situation it is stopped to prevent further problems, such as data loss or further system instability.


Your error report has been computer analyzed and is unable to determine the exact cause of the error at this time. Since a cause and resolution has not been found your error report will be analyzed by Microsoft and any associated vendors to determine the cause of the error. After a cause has been found and corrected you will receive an updated message the next time you receive this same error with instructions on resolving the problem. We apologize for any inconvenience this error has caused and are working to resolve it as quickly as possible.

Please note it is important you continue to report errors so analysts will have data to analyze and correct the problem as quickly as possible. We appreciate your patience and assistance while we work to resolve your error. "

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